Warranty and Return Policy
Here at Olight Australia, we back our products wholeheartedly.
If your Olight torch has any defect as the result of the materials or workmanship we will make it right, our process is extremely simple and usually pretty fast - we pride ourselves on our product quality and if anything fails, we'll get it sorted.
Lifetime Warranty
At Olight, we always care about your experience as a customer and want to ensure you have no concerns regarding after-sales service. On September 16th, 2023, we sincerely make the following important promise:
If you purchased an Olight® product from the Australia Website Store after January 1st, 2023, the local service centers will honor your LIFETIME WARRANTY for your purchase. If your Olight product (including its structure, built-in battery, LED, or lens) ever experiences any issues, we promise to take care of it. If we are unable to repair your product, we will promptly replace it with a product in perfect working condition, which will be of equal or better physical condition. If your purchase is a limited or discontinued edition of Olight product, we will repair or replace it with another Olight product of the same or higher value.
We will warrant all Olight products that exhibit any defects in material and workmanship under normal use. However, please note that this LIFETIME WARRANTY does not cover wear and tear, modifications, misuse, negligence, accidents, improper maintenance, or repair by anyone other than Olight itself.
Please check the below sheet for more product warranty details:
Product Name | Warranty Period |
All the Torchs (including its structure, built-in battery, LED, or lens) and Knives | Lifetime Warranty |
Rechargeable batteries, Charging case | 2-Year Warranty |
MCC Charging Cable, Remote Pressure Switch, Mount | 1-Year Warranty |
Non-rechargeable batteries, Clip, Headband, Lanyard, Osling, Holster,etc | No Warranty |
Warranty requests must be received and approved via email (contact@olightstore.com.au) - There is no other way to contact us about warranties. If your item needs to be returned for repair or replacement when it's received back over 30 days of the original purchase, You will need to cover the shipping cost, no need to pay for the repair fee. We do not accept walk-in warranty requests under any circumstances.
Products showing significant damage will not be warranted and will be immediately returned to the sender.
If items are no longer under warranty, we will gladly offer you a discount code to purchase a new one on our website store. Please contact us via Live chat to know more details about the discount code.
Returns
We are happy to refund items that are received back within 30 days of original purchase delivery and are unused, unopened and in a completely resellable condition - Any items that have outer packaging removed, tampered with or otherwise cause an item to be unsellable again, will incur a minimum 20% restocking fee. We do not sell used goods.
Olight Australia does not accept change-of-mind returns, when a product has been opened, in most circumstances, we provide in-depth technical specifications on all of our models including detailed runtimes, dimensions, etc - there are also various resources online (YouTube + written reviews, etc) to assist in ensuring you pick the right torch.
Returns must be approved by Olight Australia prior to being received, please get in touch via contact@olightstore.com.au to discuss.
At Olight, we are dedicated to delivering exceptional products and services to our customers. If you have any questions or suggestions regarding our services, please don't hesitate to contact our customer service. You can contact us via email at contact@olightstore.com.au or Live Chat. We will make every effort to provide you with the assistance you need.
This policy was updated on September 17, 2023