Return Policy
We understand that sometimes you purchase the wrong thing, or an item arrives and looks a bit different to what you thought you were buying - we do provide clear descriptions and specifications for all of our items to help cut down on purchasing mistakes.
Please contact us via email only contact@olightstore.com.au for your return to be approved, any shipments that arrive without previous email authorisation will be refused delivery and returned to sender.
We are happy to accept change of mind returns if items are received back within 30 days of original purchase delivery and are unused, unopened and in a completely resellable condition - Any items that have outer packaging removed, tampered with or otherwise cause an item to be unsellable again, will incur a 30% restocking fee.
Any items that are received back with missing accessories, clear signs of use, or otherwise damaged / cosmetically unfit for resale will be refused return and sent back to you.
If an item was purchased in a bundle, the entire bundle will need to be returned.
If tier gifts were included with your order, and your return brings the order value under the eligibility threshold for that tier gift, the tier gift will need to be returned also.
If you believe your item is faulty, our warranty policy can be found here.
If a refund is given, this can take up to 5 business days to return to your original payment method. We aim to process all returns received back to us within 1 week of delivery.